Frequently Asked Questions
Here are some of the questions we are frequently asked. If you can't find the answer you were looking for, please get in touch here.
We will get back to you as soon as possible.
Where is my order shipped from?
We fulfill orders from our warehouse located in the United Kingdom.
Who pays for custom duties?
It is the buyer responsibility to check prior to ordering the custom taxes that might incur for their specific location. We are not responsible for custom duties.
When will my order be delivered?
We aim to ship all of our orders within 1-3 days from receipt, but depending on your location the delivery could take up to 10-15 days. All our orders are shipped using Royal mail services and are tracked, so please get in touch should you have any concernes related to your delivery.
Can i ask for a refund?
If you wish to ask for a refund, please contact us as soon as possible and return your item back to us within 14 days of your purchase. We will respond to your email shortly to confirm and send you the delivery address. The item should be returned in its original condition with no damages or alterations. Once the item is received and quality inspection is fulfilled a refund will be issued to your bank account.
Why do i need to provide my phone number?
Customs and delivery companies request a phone number to be able to contact you in case of custom duties that need to be paid or for information on delivery.